Nokia is getting on my nerves!! I want and NEED my mobile phone BACK! Man, how could they be friggin' slow?? I went on 28 MARCH 07 to their ONLY Care Centre to repair my phone. The collection date was 31 MARCH 07. So I went on 31st to collect my phone. Waaaaaaaaaaaaa~! Then that young guy on the front desk who gave out the Q numbers told me that my phone was not ready yet. And he wasn't even apologetic ok! I have worked in service industry for a few months, well that would be a year if you combine all together. And I was always nice to the customers ok. Even if that Carl's Jr paid me low wages, I still did my job well in serving the customers. And here.. NOKIA the largest phone brand on earth.. customer service is friggin' bad! WHY WHY WHY! I EXPECT people to serve me at least, WELL. I'm not asking for an OUTSTANDING customer service.
That young chap even said, "Oh just wait for your turn and you can ask the people who will serve you when your phone will be ready." FOR WHAT? FUN AH? NOT FUN OK!! Crazy ah?! I was from work that time ok. Then you expect me to wait for 20mins or longer just to wait to talk to the people there? AS IF I'M GONNA GET BACK MY PHONE LA! Then I was like, "Can you just tell me when I can collect. I don't want to waste my time" Then he was like, "3-5 working days.. The equipment that we need to for your phone is out of stock" CRAZY AHHHHHHHHHHHH! I almost fainted la~! Ok, I give chance because there were so many other customers at the back. I don't want them to get pissed coz I was taking so long.
So, on the 3rd working day, I called their ONLY Care Centre. This time, the customer service officer was a lady. AND SHE TOLD ME THE SAME FREAKING THING~!!! Do they think I like to play games? It's already my GRANDMOTHER'S BIRTHDAY and my precious phone is NOT with me yet!! I lost all my contacts coz of that repair. AND MY PHONE IS NOT WITH ME YET!! I miss my phone badly and I DEMAND an explanation from nokia so I contacted them.. Here it goes:
I sent my phone for repair on 28 MARCH 07. It's already 11 APRIL 07 and I still haven't received my phone yet. How could this be?! I know my phone has so many defects but shouldn't your ONLY Care Centre have all the required equipment? I'm really not please with this service. It's not fun and easy going around and borrowing other people's old phones for A WEEK or so. Who does that, anyway? Only people like me who has this kind of situation because of NOKIA'S BAD SERVICE and SLOW TECHNICAL SUPPORT. SUPPORT! Can you see that? You are to SUPPORT and not make people wait FOR SUCH A LONG TIME! I need an explanation but I don't want to hear the old, "We don't have the stocks. Your phone's gonna get ready in 3-5 working days' time." Oh by the way, I've heard that 'Your phone's gonna get ready in 3-5 working days' time.' 2 times! On the day that I was supposed to collect my phone and on the following 3rd WORKING day! And of course, I lost interest in calling your ONLY Care Centre because I've been waiting for a long time for my phone and I don't want to waste my phone bill on waiting so I could speak to someone. So, I check the status on the net DAILY. Perhaps any of you could contact me and EXPLAIN! Here is my Tracking No: WHLA150129-001. I've been waiting for someone to AT LEAST call & apologise or inform me on the situation. But no one did! And even when I went to collect or called on the phone to check if my phone was ready, BOTH customer service officers didn't apologise and even looked/sounded so arrogant as if it was none of their business! Now, someone call me!
Very long ah? HAHAHA. Coz I waited for so long so, they get a very long 'feedback' as well. They should be thankful I didn't go to their ONLY Care Centre to make a scene. Well, I wouldn't want to embarrass myself too. Haha. And I don't want to call them to ask someone to speak to me. So the easiest way is to contact them thru email, or feedback. Lol. grrrrrrrrrrrrrrrrrrrrrr! I'm really pissed la ok. GJ's phone has been with me for a week or so. And it's not even hers! It's her dad's!! Very malu ok and her dad wants it back because he uses it with a globe SIM card[Philippines' kinda SIM]. My old phone is spoil. That's why I bought a new phone right? Oh and guess what? My warranty is going to end soon, no no. TOMORROW! So IRRITATING! If I know they don't have the stocks, I'd send it for repair today ah! At least, I could have used my precious phone for the past week! But nvm.. I'll wait and they'd better call me ah.
It's only 11.50AM and I'm already blogging about that irritating nokia. grrrrrrrrrrrrrr~! On the bright side of life.. Hehehe. It's a new day and I wanna thank God for it. I hope I would do something great today. Haha. I've been going out.. eat, sleep, shop, watch tv, movies.. In short, spending money and wasting time. I hope GJ could make it today for BS. I miss BS and I really really really wanna finish my GS. My oh my.. I'm still stuck there. I gotta move fast. Sometimes, I feel so dry and really useless. Haaaaaaaaaay.
Benny Hinn is coming and I can't wait for it. I have never went for any of his conferences before! HAHA. Well, I Qd with my CHEC friends after school on 2005. But the Q was just tooooooo long. We didn't get in in the end. We tried 2 times ok, to no vail.. Hmmmmmm..
Oh ya, I want everyone to meet ANGELO. He's really small and cute. He came into my life on 9 April 2007. He stays with me & sleeps in my room. I love him so much.. Well, one day I'll show you guys his photo. HEHEHEHEHE.
Oh, I gottago now. I want to bathe and maybe eat lunch. After that, I don't know what to do already. Oh man, school is starting soon! I miss school but the workload kills me. But I know this time, I'm gonna be so great. I need to be.. Coz He's with me.
Ta!~
