Dear Ms. Amante,
Thank you for emailing Nokia Careline.
In response to your email, I am sorry that you feel this way and for the delayin response by Nokia Care Centre Wheelock Place. I understand your frustration and disappointment.
Pertaining to your case, please be assured that we have gone ahead and escalated this to the relevant department. An investigation will be made, all options will be weighed and we will contact you with an update. In addition, we wish toadvise you that your case reference number is *********** should you wish to contact us for further clarification.We greatly appreciate your patience in this matter.
In case the words are too small, I copied and pasted the msg.
URGH!! Why are they so slow?? Damn irritating ok~! "AN INVESTIGATION WILL BE MADE"! Shouldn't have they done that a long time ago? I'M WAITING! Hello? 2 weeks and COUNTING! Only when the customer complain the you do something? IRRITATING! And I've already emailed them b4. And now only they're going to do something about it? SO NICE TO WAIT, IS IT? URGH!!!!!!!!!!!
The point is: they should call me the moment they knew that they don't have the stock! And the thing is: THEY DID NOT AT ALL! I miss my phone ok. I WANT it before I go back to school. I NEED IT!! I didn't buy it so that it could be there with them for a long time..!!
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